Experienced Customer Service Specialist with a demonstrated history of working in Call Center and Rental Car Industry, Plus Assistant Stewarding Manager in the Hospitality Industry.

KEY STRENGTHS AND SKILLS:
Organizational: Very well organized and comfortable working in a multi-tasking project-oriented; known as a “highly organized and productive employee”. Also trained under a UNION regulated environment.

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Communications:-Fluent in Spanish and English; proven communication abilities, both oral and written.

Leadership:Highly effective team player that understands the value of working with all levels of employees.Computer Literate:-Microsoft Word, Excel, and Power Point for Window; Outlook and Internet.-CRM, ADP- Ascentis Pay Roll, HOtSos, Restaurant-Retail POS and other programs.

Demonstrated:-Ability to learn, interpret, apply policies, procedures, and resolutions.-Problem solver and always thinking about abstract and complex situations.-Negotiation, Sales and Supervising Union Colleagues.